Communicating with Gen Z: Bridging the Generational Gap in the Workplace

In our Inclusive Exec session with Inta Busa – we picked up some interesting perspectives on how this Gen Z CEO led a multigenerational team of a marketing agency.

 

The ability to connect with colleagues across generations is more important than ever. One of the biggest challenges facing companies today is the communication gap between older working generations and tee newest group.

 

Baby Boomers and Gen Xers, tend to prefer traditional communication methods like phone calls and emails. They value clear, concise, and formal language.

 

Communicating with Gen Z, involves using digital channels like text messaging, social media, and video chat.

 

Grammar is in an abbreviated format.  Important massages  companies once insisted on doing face to face, are now commonly texted.  And yes, this includes resignation and terminations.

 

This difference in communication styles can lead to misunderstandings and frustration. For example, an older colleague may send an email to a Gen Z employee and expect a prompt response. The Gen Z employee, however, may not check their email regularly and may prefer to communicate via text message.  

 

To bridge the communication gap, companies need to create a culture of inclusivity and understanding. This means encouraging employees to communicate with each other in a way that is comfortable for everyone. It also means providing training on different communication styles and how to effectively communicate with people from different generations.  

3 EFFECTIVE WAYS TO WORK WITH GEN A TO GEN Z

 

Build Your Vocabulary

With multiple generations in your team, each with their preferred vocabulary and styles, misunderstandings can easily arise.

To lead effectively, “speak the language” of your team. Do they prefer quick-fire text messages, detailed emails, or face-to-face conversations?

Identify and acknowledge their preferences, so that you are able to adapt when necessary.

 

Adapt to Succeed

Don’t be afraid to stress test current processes with new approaches.

For example, if your team typically relies on traditional in-person meetings, try incorporating asynchronous communication methods like video messaging.

This can highlight unexpected benefits and reveal biases blocking improvement.

 

Expose Yourself…

In a multigenerational workplace, the wide range of experience is a powerful asset.

Harness this advantage. Create opportunities to gain exposure to new ideas and perspectives.

Pair a tech-savvy employee with a seasoned veteran for a project, and watch the magic happen.

 

Watch the full video of Inta Busa’s session on the Inclusive Exec Series for more of her valuable insights.

 

Want better ways to engage with Gen Z at work? We can help. 

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